Direct link to fix
APAR status
Closed as program error.
Error description
When you open an existing case with quick tasks defined where there are assignees on the quick tasks, a FNRPA0092E NullPointerException error is returned. In the application server logs, you see: [6/21/21 16:16:19:972 UTC] 0000017e SystemOut O CIWEB.ICMAPIPlugin Error: [UserA @ipxxxxx] com.ibm.ecm.extension.icm.services.impl.CaseMembershipStatusServ ice.execute() java.lang.NullPointerException at com.ibm.casemgmt.api.members.CaseMembershipStatus.fetchMembershi pStatus(CaseMembershipStatus.java:108) at com.ibm.casemgmt.api.members.CaseMembershipStatus.access$300(Cas eMembershipStatus.java:21) at com.ibm.casemgmt.api.members.CaseMembershipStatus$ClassBridgeImp l.fetchMembershipStatus(CaseMembershipStatus.java:59) at com.ibm.casemgmt.api.Case.fetchMembershipStatus(Case.java:3567) at com.ibm.ecm.extension.icm.services.impl.CaseMembershipStatusServ ice.retrieveCaseMembershipStatus(CaseMembershipStatusService.jav a:46) at com.ibm.ecm.extension.icm.services.impl.CaseMembershipStatusServ ice.onExecute(CaseMembershipStatusService.java:31) at com.ibm.ecm.extension.icm.services.ICMBaseService.execute(ICMBas eService.java:157) at com.ibm.ecm.util.PluginUtil.invokeService(PluginUtil.java:1347) at com.ibm.ecm.struts.actions.PluginAction.executeBaseAction(Plugin Action.java:139) at com.ibm.ecm.struts.actions.BaseActionHandlerImpl.executeAction(B aseActionHandlerImpl.java:472) at com.ibm.ecm.struts.actions.BaseAction.execute(BaseAction.java:76 ) at com.ibm.ecm.jaxrs.Actions.loadAndExecuteAction(Actions.java:719) PRODUCTS AFFECTED IBM Business Automation Workflow IBM Case Manager
Local fix
Workaround: Remove the assignee on the Quick Task by using Administration Console for Content Engine (ACCE). - Navigator to the Case folder, then click tasks. - Click and open the Quick Task in question, etc "QT1". - Click the assignment property drop-down and select the assignee. - After you open the assignee object, check that the assignee property value is blank. Then, select 'Action' > delete.
Problem summary
The issue occurs when an assigned user on the quick task is no longer in the directory repository (LDAP).
Problem conclusion
A fix is available or will be available that ensures a case that contains quick tasks with assignees can be opened when the assigned user is no longer in the directory repository.
Temporary fix
Comments
APAR Information
APAR number
JR63845
Reported component name
BUS AUTO WORKFL
Reported component ID
5737H4100
Reported release
J00
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2021-06-29
Closed date
2021-08-05
Last modified date
2021-08-05
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
BUS AUTO WORKFL
Fixed component ID
5737H4100
Applicable component levels
[{"Line of Business":{"code":"LOB45","label":"Automation"},"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Product":{"code":"SS8JB4","label":"IBM Business Automation Workflow"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"19.0.0.1"}]
Document Information
Modified date:
06 August 2021